Snowgum Virtual Medical Receptionists Services
Snowgum Receptionist Packages
- Medical Receptionist will be allocated to your Practice and will deliver the Services to your Practice and you Patients. It is important to note that Medical Receptionist work for a number of Practices and are not dedicated to anyone practice.
- Medical Receptionist are supported by a small team who are proficient and knowledgeable about your practice.
- All calls to your Practice will be answered and managed during normal business hours 0900-1700 Monday – Friday. (Business hours in the State or Territory your Practice is located.
- Outgoing calls for appointments, recalls and follow ups are included in the reception package more than 100 outgoing calls per fortnight will incur an additional charge as itemised above.
- Book, reschedule and cancel patient appointments to maximise your consulting schedule.
- Any requests made from onsite staff and practitioner, please see add on service below.
- Distribution of confirmation letter and other patient information by email using your Medical Software Program. Australian Post mail is also available at an additional charge.
- Medical receptionists will collect and maintain patient medical records in readiness for consultation (demographics, Medicare, Private health and referring doctor information). Further information required by you will be charged as an additional service.
- All out of hours voicemails will be promptly responded to on the next business day.
- Communication with Hospitals, medical practices and other third parties as required.
- Regular and ongoing correspondence between Snowgum Virtual Medical Receptionists, you and your staff using the patient appointment system in your Medical Software Program.
- SMS reminders sent to your patients to reduce your no-show appointments two days prior to the patients’ appointments.
- Communication with referring doctors and your staff to provide a seamless professional service.
- Management and maintenance of incoming electronic correspondence and attaching to your Patient Appointment System (e.g. results, investigations). Referrals are included in the Reception package.
- Mail Letters or documentation using Australia Post or Courier Services.
- Last minute reschedule of booked sessions at your request (change of schedule, conference, leave, other reason). Snowgum Virtual Medical Receptionists requires at least two (2) business days’ notice (more is appreciated) to reschedule booked sessions. In circumstances where two (2) business days is not given a fee of $45 per hour will be charged.
- Telephone reminders to patients confirming appointments. Two telephone calls will be made in an attempt to confirm the appointment and will be recorded in your patient appointment system.
- Follow up outstanding patient documents including referrals and results in preparation for appointments.
- Telephone call to confirm all non-confirmed appointments.
- Management and maintenance of your wait list to maximise your consulting times.
- Preparation and delivery of facsimile correspondence with other practitioners and practices.
- Organise translator and interpreter services.
- Preparation, printing and posting/emailing of Informed Financial Consent for patients undergoing planned procedure.
- Organise patient hospital admissions.
- Organise surgical procedures.
- Book theatre times with the hospital and patient.
- Liaise with you about theatre lists and equipment requirements.
- Arrange anaesthetists and surgical assistants as required.
- Confirm arrival time and details with patients.
- Distribution of Practitioner supplied prepaid envelopes and theatre packs.
- Develop lists for distributing to required parties.
- The maintenance and operation of inpatient billing and receipting service including invoicing patients, health fund, DVA, TAC, WorkCover and Medicare.
Reception Package
Medical Receptionist will be allocated to your Practice and will deliver the Services to your Practice and you Patients.
Reception Add On Services
Management and maintenance of incoming electronic correspondence and attaching to your Patient Appointment System (e.g. results, investigations). Referrals are included
Theatre Bookings Package
Organise surgical procedures. Book theatre times with the hospital and patient. Liaise with you about theatre lists and equipment requirements.
In Patient Billing Package
The maintenance and operation of inpatient billing and receipting service including invoicing patients, health fund, DVA, TAC, WorkCover and Medicare.